- Purpose and Scope
This policy sets out the responsible gambling framework that applies to all persons accessing gambling services at Genting Casino Edgbaston. It defines the obligations of Genting Casino Edgbaston, the rights and responsibilities of players, and the procedures in place to support safer gambling in line with requirements established by the UK Gambling Commission (UKGC) under the Gambling Act 2005.
This policy applies to all individuals who gamble at Genting Casino Edgbaston. It is not a marketing document and does not describe products, promotions, or commercial features of the venue.
- Regulatory Framework
Genting Casino Edgbaston operates within Great Britain and is subject to the regulatory authority of the UK Gambling Commission. The UKGC licenses and regulates gambling operators in England, Scotland, and Wales. All gambling activity at Genting Casino Edgbaston is conducted in compliance with UKGC licence conditions and codes of practice.
The UKGC requires licensed operators to implement consumer protection measures, enforce age verification, provide safer gambling tools, and ensure access to support resources for individuals affected by gambling-related harm. Genting Casino Edgbaston adheres to these requirements as a condition of holding a valid UKGC licence.
Advertising and promotional communications issued by Genting Casino Edgbaston are subject to the rules of the Advertising Standards Authority (ASA). Marketing material must not mislead, glamorise gambling, or appeal to minors or individuals identified as being at heightened risk.
- Age Restriction and Verification
The minimum legal age to gamble at Genting Casino Edgbaston is 18 years. Access to gambling services is prohibited for any person under the age of 18.
Age and identity verification procedures are applied before permitting access to real-money gambling. These procedures are mandatory. Individuals who are unable to provide satisfactory proof of age will be refused access to gambling services.
Genting Casino Edgbaston takes active steps to prevent underage gambling and will not permit any person to circumvent age verification requirements.
- Safer Gambling Tools
Genting Casino Edgbaston provides a range of tools to assist players in managing their gambling activity. These tools are available to all players and may be requested at any time.
4.1 Deposit and Spending Limits
Players may set limits on the amount they deposit or spend within a defined time period. Limits may be set on a daily, weekly, or monthly basis. A limit, once set, takes effect immediately. Requests to increase a limit are subject to a cooling-off period before the increase is applied. Requests to reduce a limit take effect without delay.
4.2 Reality Checks and Session Reminders
Players may activate session reminders that provide notifications at defined intervals during a gambling session. These reminders display the duration of the current session and prompt the player to review their activity. Reality checks are intended to support informed decision-making during play.
4.3 Time-Out
A time-out is a short-term break from gambling. Players may request a time-out of a defined duration, during which access to gambling services is suspended. Time-outs are available for periods ranging from 24 hours to several weeks. During a time-out, the player may not override or cancel the restriction before the period expires.
4.4 Self-Exclusion
Self-exclusion is a voluntary arrangement by which a player requests to be excluded from gambling at Genting Casino Edgbaston for a defined minimum period. The minimum self-exclusion period is six months. Self-exclusion requests are processed without delay. Once a self-exclusion is in place, Genting Casino Edgbaston will take reasonable steps to enforce the exclusion and will not knowingly permit the excluded individual to gamble on the premises.
Players who wish to self-exclude from multiple licensed gambling venues across Great Britain may do so through GAMSTOP, the national multi-operator self-exclusion scheme. Genting Casino Edgbaston participates in and supports the GAMSTOP scheme.
Self-exclusion does not expire automatically. A formal review process is required before any exclusion is lifted, and reinstatement is not guaranteed.
- Player Responsibilities
Players are responsible for using the safer gambling tools available to them in an honest and accurate manner. Players are expected to provide truthful information during registration and verification processes. Providing false information to circumvent age verification or self-exclusion is a breach of this policy and may result in permanent exclusion from Genting Casino Edgbaston.
Players are advised to observe the following principles when gambling:
- Gambling should be treated as a form of entertainment, not as a source of income or a means of recovering financial losses.
- Only funds that can be afforded to be lost should be used for gambling activity.
- Chasing losses is a recognised indicator of harmful gambling behaviour and should be avoided.
- Gambling should not take place under the influence of alcohol or drugs, or during periods of emotional distress.
- Personal time and spending limits should be set and adhered to.
- Indicators of Harmful Gambling
The following behaviours may indicate that gambling is causing harm. Players who recognise these patterns in their own conduct are encouraged to seek assistance without delay:
- Gambling with money required for essential expenses such as rent, bills, or food.
- Borrowing money to fund gambling activity.
- Concealing gambling activity from family members or others.
- Gambling to escape personal problems, stress, or negative emotional states.
- Continuing to gamble after reaching a pre-set limit.
- Experiencing distress when unable to gamble.
Genting Casino Edgbaston staff are trained to identify indicators of problem gambling and are authorised to initiate a welfare interaction with any player who displays such indicators. Staff may refer players to support resources or restrict access where there is reasonable concern for a player’s welfare.
- Support Organisations
Genting Casino Edgbaston directs players who require assistance with gambling-related concerns to the following organisations:
National Gambling Helpline (England and Scotland)
- Contact: 0808 8020 133
- Availability: Free, 24 hours a day, 7 days a week
NHS Wales Gambling Helpline (Wales)
- Contact: 0808 2819 265
- Availability: Free, 24 hours a day, 7 days a week
GambleAware
- Website: www.begambleaware.org
- Availability: Online resources and referral
GAMSTOP (multi-operator self-exclusion)
- Website: www.gamstop.co.uk
- Availability: Online registration
These services are independent of Genting Casino Edgbaston. Contact details are provided for information only and are subject to change. Players are advised to verify current contact information directly with the relevant organisation.
- Obligations of Genting Casino Edgbaston
Genting Casino Edgbaston is obligated under its UKGC licence to maintain and enforce the measures described in this policy. These obligations include the following:
- Verifying the age and identity of all players before permitting access to gambling services.
- Making safer gambling tools available and ensuring they function as described.
- Training staff to recognise and respond to indicators of problem gambling.
- Displaying responsible gambling information prominently and ensuring players can access support resources without difficulty.
- Complying with UKGC requirements regarding the monitoring of player behaviour and the implementation of proportionate interventions where harm is indicated.
Failure to meet these obligations may result in regulatory action by the UKGC, including financial penalties or licence review.
- Policy Review
This policy is reviewed periodically to ensure continued compliance with UKGC licence conditions, applicable legislation, and any guidance issued by the UK Gambling Commission. Updates to UK gambling law, including reforms relating to statutory levies, stake limits, and enhanced player protection checks, will be reflected in this policy as they come into effect.
Players with questions regarding this policy or the safer gambling tools available at Genting Casino Edgbaston should contact the venue directly or speak with a member of staff on the premises.